SHIPPING AND RETURNS POLICY
We provide free shipping worldwide.
Preorder Information and Shipping time:
The preorder availability for our items varies depending on the style and design. Please refer to the specific product page for accurate preorder timing. Kindly note that preorder items are crafted with care and precision, and the estimated delivery timelines may vary accordingly.
We cannot accept returns for preorder dresses.
Delivery and Shipping:
While we are dedicated to striving for the delivery timelines indicated in our Order confirmation and on our website, it's essential to understand that these timelines are approximate and not binding. The initiation of delivery timelines commences from the moment of Order confirmation. However, if your Order has not been delivered within 30 days from the date of Order confirmation, a full refund will be issued. We cannot be held responsible for delivery delays arising from factors beyond our reasonable control. This includes instances where you are unavailable to accept the delivery or if delivery postponement is requested.
Our delivery operations are conducted daily, excluding UAE public holidays. Ensuring proper accessibility for deliveries, especially on Fridays, remains your responsibility. Please take note that our courier will attempt to contact you up to four times to schedule the delivery time slot. After three unsuccessful delivery attempts, your Order will be canceled.
UAE & International Shipping:
Shipping is complimentary for all destinations. However, it's important to acknowledge that this excludes any government charges, clearance fees, customs duties, taxes, or similar expenses, which are calculated based on your shipping destination.
We adhere strictly to UAE law and will not engage in any transactions or provide services to countries sanctioned by the Office of Foreign Assets Control (OFAC).
Order Process and Tracking:
Upon placing an order, you will receive an Order Confirmation email. Whenever possible, we endeavor to deliver your orders directly to your doorstep using our dedicated delivery team or reliable courier partners.
For updates on the progress of your orders, please feel free to reach out to us at +971 4 394 5607 (available from 10am to 6pm, Monday to Friday, UAE Time Zone), or you can email us at email@example.com
For items with greater weight or larger package dimensions, potential additional fees may apply. Our team will promptly contact you if any extra charges are relevant to your order. For more details, please connect with us at +971 4 394 5607 (available from 10am to 6pm, Sunday to Thursday, UAE Time Zone), or you can email us at firstname.lastname@example.org
For available products the delivery time range from 1 to 7 working days, covering worldwide destinations.
For preordered products it varies depending on the style and design. Please refer to the specific product page for accurate preorder timing.
Should you have any further inquiries, please don't hesitate to contact us via email at email@example.com or by calling +971 4 394 5607. Our expert team is readily available to assist you from 10am to 6pm, Sunday to Thursday, UAE Time Zone.
Regrettably, return requests for preordered items cannot be accommodated.
For available items, returns are accepted within 7 days following the delivery date. Approval for a refund is subject to the inspection and receipt of the returned merchandise by Rami Al Ali. The returned item must remain unworn, undamaged, and equipped with its original tag. It should be sent back in the original packaging it was received in. Please be advised that sale items are non-refundable.
To initiate a return for eligible items, please send an email to firstname.lastname@example.org, indicating the reason for the return.